- Poor procedures
- Faulty/poor products/services
- Lost paperwork
- Attitude of service providers
- Miscommunication (or no communication)
- Unmet expectations
- Inflexibility in procedures
- Missed deadlines
“On two occasions you should learn to keep your mouth shut – when swimming and when angry” ANON
Being able to deal with anger is an important part of a service provider’s job. …
Travelling with technology can be perilous and interesting as a woman recently found out in a Winnipeg hotel. While using the hotel’s wi-fi, she received a call from someone claiming he could see all the documents and pictures on her laptop including her credit card information, passport details and other personal information.
Some simple preparation before her trip could have saved her that …
The paperless work environment has changed the business landscape forever. Do you remember when the phrase paperless actually mentioned no hard copies could ever exist? The phrase paperless office came from Business Week article in June 1975 titled Office of the Future.
As the percentage is high adapting to paperless, many still prefer the option to stay within their comfort zone to print and manually …
May of 2009 I was literally dragged into LinkedIn kicking and screaming! I did not want to have anything to do with any kind of online platforms, other than email and Googling information. I was excellent at “Googling It”!
One day lightening struck and I woke up to the fact that I needed to be using at least the basics of LinkedIn, Facebook and …
Distractions are everywhere. Our phones, our computers, our tablets, our co-workers, and on and on. When we’re trying to get work done, there is always something, and it’s getting worse. We’re more connected to the Internet than ever before, and there is always one more thing we want to check. It’s safe to blame technology for this constant distraction, but we do …
Are you diligent about setting up New Year’s Resolutions for yourself? Something like “go to the gym 3 times per week” or “lose 10 Pounds”, or “walk to work two days per week”?
Well, how about writing New Year’s Resolutions for your business?
I have something for you to make it easier. A list of 52 New Year’s Resolutions that you can borrow from …
Whether you have worked your way up the corporate ladder or started your own business……the path to successful leadership isn’t an easy one. There will be good times, stressful times, and challenging times, however a great leader is always able to lead a team to success, regardless of the situation. Simply holding a position of leadership doesn’t make someone a good leader. A truly great …
If you are camera shy and would rather not appear personally in your videos, you can still create interesting and effective videos in 3 different ways.
- PowerPoint Slides- although PowerPoint is often used for business presentations, the same slides can be used to create a video.
- PowerPoint Slides- although PowerPoint is often used for business presentations, the same slides can be used to create a video.
I got this call from a client last month on the day when the Syrian Electronic Army hacked several news web sites (including the CBC).
What does your antivirus software protect you from?
First we have to look at how antivirus software works. There’s two components to antivirus software. …
There are 3 key areas every business should track to succeed; support staff, customers and financial satisfaction. If any are not in alignment your business will suffer. All three need to have measurable devices to be cost effective and pinpoint changes.
Support Staff Satisfaction
Support staff include employees and contract services. They are your source to help you build your business vision. …
Use the following 9 tips to be more self-disciplined in the management of your time.
- Remember….Time management is 99% self-discipline. It is an act of ‘will’. It is a misnomer….we cannot manage time, we can only manage ourselves!
- Focus on your key personal issues and objectives…do you really want to achieve them? Remind yourself of the benefits of reaching them.
- Do the
Black Friday, it sounds scary but for many retailers it spells the start of the period where they make their money for the year, culminating in Christmas. As a business owner, selling primarily services and some products, I really dislike discounting. One of the reasons I do is that it seems to be everywhere, all the time and has greatly diminished the experience of …
In the world wide network marketing industry that consists of 80% women,
there is very little written by women for women. There are also very few
women in leadership positions.
Network marketing was made for women. Find something a woman can
get passionate about and nothing will stop her. Women are nurturers,
caregivers, and confidants. It matters not if a she is married, single, has …
Video marketing has proven to be one of the most cost effective marketing methods that yields the best conversion rates for offline and online business owners. However, one needs to know how to compose a video the right way for it to be a powerful tool.
Business owners often wonder what to include in a video and how to arrange the different features.
Here are …
We all look for cost saving ideas and creative resources to stretch our finances. One area of cost savings we often turn to is the do it yourself approach. But before plunging into the unknown maybe ask yourself, ‘Do I really know what I am doing?’ Have you ever wondered what the cost to do it yourself really is?
You have probably thought it is …
In this last post in this series I want to discuss how you can monetize your blog by driving traffic to your paid programs or products. This will complete this series that covered the impact of blogging on search engine position, guest blogging, developing your expert status through blogging, and blog articles as the destination of your email marketing.
Monetization is simply the aspect of …
The news has been filled lately with the demise of Jian Ghomeshi. I felt compelled to address this as there are so many things about this story that are disturbing yet at the same time, may provide lessons to us all.
When the first alleged victim came forward and Ghomeshi was fired from CBC he took to Facebook almost immediately. When I read his post …
In a study of companies that experience a major data loss without having a solid disaster recovery plan in place, ONLY 6% survive; 93% of businesses who lost their data for 10 days or more call it quits within one year and 50% close their doors immediately. And the situation is getting worse as more and more companies store – and rely on – digital …
My Mini-Series of articles on blogging is in the fourth round. After discussing how Blogging impacts your search engine position (post 1), the effect of guest blogging (post 2) and my last post on how blogging helps you to create expert status, in today’s fourth article in this series I want to describe the relationship between blogging and email marketing.
Online Marketing and ROI
Owning and running a business can be stressful — after all, the buck stops with you. If you’ve come from the corporate world of regular paychecks and support systems to help you get your job done, the challenges of entrepreneurship can be doubly stressful.
When ignored over time, stress can take a serious toll on your physical health, your ability to concentrate and your relationships, …
After working with small and mid-size businesses in the lower mainland, we found that 90% of business owners we talk to do NOT have a reliable backup of their data and do NOT know how or what they would do in the event of an data-erasing disaster. They simply “hope” their backup is/was working and that it will Save Their Monkey when disaster strikes. This …
There are not many kids in the world you would hear say, “When I grow up I want to be a network marketer.” Not unless of course, they have seen their parents become successful in that field: living the lifestyle of time freedom, travel, and leisure that come from that success. Network marketing is like no other career or profession in the world.
If you decide to become an …
Productive is utilizing your day to be the most effective and efficient. Busyness creates clutter, confusion, lack of direction and loss of valuable time. You can run fast but it is tough to reach anywhere if you …
We are inundated with technology in virtually all aspects of our lives these days. Most companies rely on technology to run some or all aspects of their business and a part of that of course is social media. But do you have guidelines set up so that your employees know what and what they can’t do when representing your organization on social media? Here are …
If you have followed my mini series on blogging so far, then you already know that Blogging impacts your search engine position positively, if done correctly (see my first blog post in this series).
I also highlighted the positive effects of guest-blogging (see my second article in this series) and where you might find guest-blogging opportunities.
A recent industry report (published by Quorum) has highlighted the four most common reasons for system downtime. The findings reveal that, while “natural disasters tend to take center stage when considering the causes of downtime, hardware and software failures and human error are statistically more common.” In fact, hardware failures alone comprise more than one-half of disasters for small to …
Post #2 in a series, History of Network Marketing
Direct selling is not a new concept. It has been around for centuries.
The jingling of the harness from the old swayback pinto, pulling the cart of the “Flim Flam Man” reverberates like an echo across the silence of of the past.
It was a welcome sound to the lonely homesteader. When the wagon hove into view …
After thirty years in business I decided I would try “networking”. I use the term “networking” in the context of a meeting of often 15-25 people that purports to help you make the connections you need to grow your business. The theme in these groups is “relationships”. One pays a fee, attends weekly meetings, buys …
Each of us has our own unique way of approaching how our day evolves and how we choose to perform our tasks. There is no right or wrong; it is how our own thought patterns guide …
So you’ve been “laid off, pink slipped, downsized, side-stepped”. If your employer does not have another position to send you to, you are just plain fired…short and simple! People use the above to soften the blow, so to speak. But if you see it like I do, it is just plain and simply “fired”.
That fateful day in January 2011, when my then boss “laid …
In his highly acclaimed book ‘7 Habits of Highly Effective People’ Steven R. Covey shares very powerful lessons in personal change.
- Dependence: Generally, in this first stage we are all dependent on other people. And without personal development, we would stay stuck at this stage.
- Independence: Through personal development, we develop greater independence and responsibility for
“Give me a lever long enough and a fulcrum on which to place it and I shall move the world.” – Archimedes
So what’s this got to do with Business? That’s a good question. Let me explain…
Leverage is a general term for any technique to multiply gains and losses. By applying the concept and the power of leverage you can achieve a lot more …
Recently I attended an Ethics for Breakfast program at which Dr. Larry Axelrod, Dean of the Vancouver Campus of the Adler School of Professional Psychology led a discussion on ethical development. The question was whether there were guidelines that business people could use to judge if their decisions were ethical or not.
There’s a lot of rhetoric about openness and transparency in the world of …
With Canadian Thanksgiving right around the corner it seems appropriate to take a quick look at the Gratitude Practises used by the most successful entrepreneurs in the world. I’ve gathered them for you!
Gratitude is a muscle. Like “Patience”, it requires daily practice to be effective. No one ever got good at anything over night. People who approach life with a sense of gratitude are …
Mama was wrong!
I have lived in Vancouver for much of my life and one of the things I notice here is that people, especially men, do not make eye contact when passing them on the street. Many of my women friends notice this as well. When I was in Italy a few years ago, not only did I have eye contact the minute I landed at the …
Canada is a land of entrepreneurs. The BDC announced today that there are 1.1 million businesses in Canada with 98.2% having fewer than 100 employees. There are 826,000 entrepreneurs in Canada. Dreams do come true for some but being an entrepreneur takes a lot of work.
It Starts with You – Have you always been a follower? An entrepreneur needs to be a self-starter, a motivated person and a …
Jim Deva, co-owner of Little Sister’s bookstore, champion of free speech and LGBTQ rights, was remembered Saturday at St. Andrews Wesley United Church downtown. Jim died unexpectedly from a ladder fall September 21st
The church was packed with over one thousand people and a Vancouver Police honour guard. Among the speakers was Mayor Gregor Robertson.
Why were so many people there? Why so many business owners, activists, politicians, …
From the moment we wake up our minds begin to make decisions. Hour by hour, minute by minute our day is continuously occupied as we process what needs to be done, the best approach as well prioritizing each task. We have busy brains with non-stop decision making processes. Some decisions are built in routines and unconscious, others are sporadic, spontaneous and more complex.…
For many years the average small business was an unlikely target for a sophisticated cyber attack. But, just because your company is small that doesn’t mean it can’t net huge payoffs for attackers. Hackers are starting to move away from “big scores” that are harder to accomplish, and are moving on to smaller and ultimately easier and more profitable thefts from small and medium-sized businesses, whose generally lax to …
Consider these email subject lines:
“Press release: First in Canada”
“MEDIA RELEASE Eliminating cluttered rooms an”
“News item: Ipsos survey results for latest emplo”
While they all try to draw attention as being timely news releases, none of them really say what’s in the body of the email. The “First in Canada” email could be about a new business, but it could also be about the …
The 10 most important words on Leadership:
“What can I do to help you be more successful?”
The 9 most important words:
“I need you to do this, and here’s why…”
The 8 most important words:
“That’s my mistake and I will fix it.”
The 7 most important words:
“My door is always open to you.”
The 6 most important words:
“Let’s focus on …
Is your mindset ready for success?Do you have a written definition of the “best you; you can be?” Most of the people I ask, tell me they don’t.If you don’t, let me ask you. Would you get on a flight to your version of paradise if you knew the pilot had not filed a flight plan? I bet you’re aghast at the thought. …
The One Conversation: Why Networks Matter!
By Peter Comrie
In our business we are indeed fortunate to get to know and work with some outstanding people as they navigate through the spectrum of personal development options. Individuals, couples, business people, teams, executives, students, and often politicians, make up the tapestry of folks we are privileged to engage with each and every day in our company.…
If you want your presentations to be memorable you need to know your subject extremely well, be passionate about it, anticipate possible questions and espouse an attitude of “this is going to be fun!” When you are enjoying yourself it puts the listeners at ease and the feeling becomes contagious. When people are relaxed it creates an atmosphere more conducive to retentive learning.
You have about four minutes to …
The concept of franchising had its rough moments also and nearly passed into oblivion. It was only saved by 11 votes.
When network marketing came on the scene it was regarded in much the same way as franchising, but for …
As a business person, you want to avoid this look.
Being caught by surprise by a question often results with a “deer in headlights” response. To a greater or lesser degree it happens to all business people at one time or another.
An example: A business associate was asked by a potential client, “Why should I use your service over another one that is cheaper?” He …
Stress is one of those words that many like to use as a catch all for anything that can’t fit into a symptom box. But the sad fact is that stress is real, and it affects almost everyone at some point during their personal and working lives.
For employers, stress can hit your bottom line. New research from Towers Watson*, a worldwide professional services firm, found that employees …
Do you remember when you first started to ride a two-wheeled bicycle? It was not a simple thing, was it. If you were like me, you ended up with a few scraped knees, elbows, and a bruised backside…more than once.
Then you finally caught the hang of it and you sailed off down the roadway …
In my last post on this topic I gave you a very good reason why you should consider blogging: Obtain good search engine position through active content and an effective keyword strategy. You can click on my profile to see that article if you missed it.
In that article I promised you four more good reasons for blogging and todays topic is:
One key to empowered business communications is to say what needs to be said and then stop! The more we say, the more we may confuse people. What does the audience need to hear? Surely not all of your personal history or the minutiae of your business.
Imagine that you are sitting in a networking meeting and a presenter stands up to explain their product or service. You follow their …